Refund & Cancellation Policy

Last updated September 30, 2026

This policy covers team fees, facility fees, event and tournament fees, and any other payment made to ATV Premier Limited Company ("ATV Premier", "we"), whether paid online or another way. Your team's written fee schedule sets the amounts and due dates. If it gives you more favorable terms than this policy, the fee schedule controls.

Why fees are committed for the season

We commit to facility time, events and other costs for the whole team before and during the season, and those costs do not go down when a player leaves. For that reason, most fees are not refundable once the season or program period has started.

Before the season starts

• If you withdraw before the season or program period begins, we refund what you paid, minus any costs we have already committed on the player's behalf and cannot recover, such as event entry fees or ordered uniforms.

After the season starts

• Fees already paid are not refundable.
• If you pay on a monthly schedule and the player withdraws, tell us in writing. You remain responsible for payments through the end of the month in which we receive your notice, and for any other amounts your team's fee schedule says are owed on withdrawal.
• If a documented season-ending injury or illness keeps a player from continuing, contact us. We will consider a prorated credit or refund of unused facility fees.
• Individual practices or sessions missed by a player are not refunded or credited.

If we cancel

• If we cancel a program or season, we refund or credit the unused portion of the fees paid for it.
• If a session is cancelled for weather or facility reasons, we will try to reschedule it. Sessions that are rescheduled are not refunded.

Payment errors

• Duplicate payments and payments made in error are refunded in full once confirmed.

How to request a refund

Email info@atvpremier.com with the player's name, the payment date and amount, and the reason. We respond within five business days. Approved refunds go back to the original payment method, normally within ten business days of approval. Your bank or card issuer may take a few more days to post it.

Financed payments

If you paid through a third-party financing or payment-plan provider, your agreement with that provider governs your payments to it. Any refund we approve on a financed payment is handled according to that agreement.

Questions and disputes

If something looks wrong on your statement, please contact us before disputing the charge with your bank. Most issues can be fixed quickly.